Shpresa Twinning
8 BelleVue CLose
Stroud
Gloucestershire
GL5 1ND
Phone: (01453) 767731
Email: shpresatwinning@gmail.com

OBJECTIVE: To obtain a position where I can combine my general office skills, communication skills and operations background to improve overall operating efficiency of the gaining organization, here in the UK..

EDUCATION AND SKILLS

Secondary School, Ferizaj Kosovo, 1991-1994
Touch Typing, Bond Training, Stroud, 2011

n	Languages – Albanian, Kosovan,English – Fluent.,Bosnian,Serbian-good ,Spanish limited.
n	Office Machine Experience, fax, phones, scanners, radios.
n	MS-Office skilled -  Word, Excel, PowerPoint, Access.
n	7 Years working in an Operations environment, juggling communications between multiple parties.

n	Prepare and distribute a plethora of reporting measures, on a daily and weekly basis.

n	Translator level English, Kosovan native tongue, fluent in Albanian,good in Serbian

n	Highly experienced in general office products and filing systems; Word, Excel, Faxes, Scanners, Copiers, and Phone Systems.
n	Have Radio Communication and Dispatch experience.

EMPLOYMENT

2011	Sorrento’s Restaurant 	Stroud

Kitchen Porter

2000-2008	United Nations Mission in Kosovo                                       Ferizaj, Kosovo

Regional Administration / Language Assistant
n	Provide translation capability in the Operations Cell for the local civilian population, Local Police Services, and International Police Services
n	To provide and ensure high quality translation between various parties in languages Albanian, English, Serbian, and variations due to accent and regionalization.
n	High quality and accuracy imperative to the nature of the business; simultaneous and/or consecutive interpreting, also a norm; as well as daily consultation with colleagues, and cooperation in daily tasks.
n	 Improved comprehension of varieties and accents of spoken target and source languages.
n	Processed statements obtained during patrols: translate them to required languages, and forward on to appropriate personnel.
n	Where necessary, get clarification or additional information from client operators.
n	Stay abreast of current events, maintain and improve professional standards and experience.
n	Tools utilized include: General Computer skills, Word, Excel, Access, Telephone functions, Two-Way Radio communications, copiers, fax machines, V-Sat phones, and other common office machines.

Regional Administration Assistant / Operations Room
n	Assisted the Regional Command in all daily operations with translations, filing, and documentation.
n	Followed print and electronic media, and report significant news to supervisors as needed.
n	Answered phones, forward/screen calls, process Lotus Notes mail and faxes, use Radio Comms.
n	Demonstrated impartiality with regards to gender, race, religion, ethnicity, and political points of view.
n	Demonstrated a high amount of sensitivity to client issues.
n	Exercised discretion and confidentiality with subject matter.
n	Effectively managed time by prioritising assignments.
n	Provided efficient, comprehensive and timely administrative support.
n	Prepared and translated incident reports, statements, etc.

1997-1999	                                      Aurora Baker                                   Ferizaj, Kosovo

Bakers Assistant

n	Acted as initial customer service point, served and sold bread and pastries.
n	Responsible for providing and ensuring that pastries and bread met expectations of the customer.
n	Assisted Baker in production of Baked Goods.
n	Cleaned and sanitized ovens, tables, and all other work areas
n	Tallied up transactions a the cash register each day