Natalia Tokman
				            
D.O.B.: 21/10/1982

Mob.: +447525376466
e-mail: tokmanster@gmail.com

Professional Profile

A multi-skilled, reliable & talented translator with a proven ability to translate 
written documents from a source language to a target language. A quick learner who 
can absorb new ideas & can communicate clearly & effectively with people from all 
social & professional backgrounds. Well mannered, articulate & fully aware of 
diversity & multicultural issues. Flexible in the ability to adapt to challenges when 
they arise & at the same time remaining aware of professional roles & boundaries.
Would like to work as a translator for a successful and ambitious company that 
offers great opportunities for career development and progression.

Effectively motivating staff to get the most out of them.
Willing to work days, evening and weekends.
Having  an enthusiastic drive and a positive ‘can do’ attitude.
Flexible to meet the demands of the business.	Focused on client and customer services.
Ability to build strong relationships with customers.
Can stay calm in a crisis situation.
Resolving problems on the spot.
Effectively motivating staff to get the most out of them.

Professional Experience:

12/2009 –  now                                                                   

Freelance Translator

Achievements:
General erudition and intimate familiarity with both cultures.
Extensive knowledge of vocabulary in both languages.
Extremely high level of fluency in Russian as well as command of English.
Ability to edit and review other translations.
Sound ability to translate legal documents.
Remarkable interpreting skills.
Excellent computer/word-processing skills.
Uncommon ability to work independently to solve problems while demonstrating good organisational skills.
Great attention to detail with excellent work ethic.
Unmatchable willingness and skills in research activities.
Excellent interpersonal skills, and ability to work in a team environment.

Responsibilities:

Researching legal & technical phraseology to ensure the correct translation is used.
Providing guidance & feedback & creating customer-specific style guides.
Translation of documents/letters from a foreign language to English & vice versa.
 Reviewing and proofreading mother-tongue text.
 Supporting the translation team with other projects when necessary.
 Excellent English speaking and writing skills. 
 Retrieving articles from newspapers, magazines & the internet & translating them 

Gaucho Grill, 2 More Riverside
06/2008 – 02/2009                                                                      
Bartender

 I went through a lengthy selection process to earn my position at this trendy Argentinean Fine Dining Restaurant in London. I was working mainly the bar, and occasionally covering reception. It was an intensely service orientated establishment and staff training was of a high standard. My role included all areas of bar upkeep and hosting. 

Responsibilities:

Operating the till and taking cash.
Serving customers from behind the bar, offering advice on drinks.
 Responsible for keeping the bar clean and tidy, collecting empty plates & glasses.
Mixing cocktails for customers.
 Preparing the bar for service, restocking wines and spirits. 
Providing a professional, friendly and courteous service to all customers. 
Taking food orders from customers in the seated restaurant area. 
Delivering food and also drinks to customers at tables. 
Occasionally working at weddings, private parties & conferences. 
Dealing with guest complaints in a friendly and efficient manner.
Ensuring all cash, charge, float and till procedures are carried out in accordance 
with company policy.

Bar Red Square, East Croydon
10/2006 - 05/2007                                                                         
Waitress/Bartender

Responsibilities:

Providing a warm welcome for customers.
Receive food & drink orders & serve customer requests to the standards required.
Serving dishes to customers at tables.  
Learning the names of & building relationships with regular customers.
 Ensure timely delivery of all food & beverage items to customers.
Understand menu content and keeping up to date with any menu changes.
Making recommendations from the menu if requested. 
Answer guest queries in a polite and helpful manner. 
Clearing cutlery and dishes away from tables.
Passing food orders through to the kitchen staff promptly.
Ensuring all hotel corridors are kept clear from rubbish, glassware and crockery.
Full product knowledge of all menu items and hotel facilities and services.
Check on customers asking if they are enjoying their meals and service. 
Ensuring the food service area is left clean and tidy once all the guests have left.
Relaying, preparing and setting tables for the next guests.
Looking after guests with special needs i.e. dietary requirements, allergies, 
mobility etc.                                     

Education

2005 - 2006              English 2000 – School of English, Bournemouth, Dorset
                                  Certificate in Introduction to Hospitality Management

2001 – 2005             Belorussian State University , Belarus  
                                 Departure of International Affairs
                                 Equivalent to BA  level
                                 Diploma in Modern Foreign Languages 

1989 - 1999              Elementary, Secondary and High Schools , Russia
                                 Certificates of Secondary and High School Education                                                                                           

References:

References are available upon request.